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Software
Helpdesk Guru Software (RR)
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Helpdesk Guru Software (RR)
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$6.99
Helpdesk Guru Software (RR)
Part Number:
HELPDESKGURU
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Description
Product Description:
Here's what is included with the software we recommend:
Create multiple users and multiple departments
Create different levels of user (user, administration etc)
Add attachments to tickets
Various filters (priority, departments, open tickets, awaiting response etc)
Fully searchable ticket database
Create your own FAQ section
Add notes to tickets that are only seen by other helpdesk staff
Assign levels of access for helpdesk staff
Auto-added signatures for all helpdesk staff
Blocks spam - 'captcha' and questions determine whether the customer is a 'real' human or spambot
Customers can rate replies and knowledgebase items
Autoclose' tickets after a set duration
Software automatically compensates for different time zones
Outstanding reporting facilities - instantly see how many tickets are waiting for your reply etc
Distribution Rights:
Can be given away - YES
Can be packaged - YES
Can be offered as a bonus - YES
Can be sold - YES
Can be edited completely and your name put on as author - YES
Can be used as web content - YES
Can be broken down into articles - YES
Can be packaged into an ebook or new product - YES
Can sell Resale Rights - YES
Can sell Master Resale Rights - NO
Can sell Private Label Rights - NO
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